Need Help? BlueVibe Serum – Return & Refund Policy

 

At BlueVibe Serum, your satisfaction is our priority. We stand behind the quality of our skincare products and are committed to ensuring a positive experience with every purchase. Please read our return and refund policy carefully before making a purchase.

 

Returns

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Due to the hygienic nature of skincare products, we only accept returns under the following conditions:

• The product arrived damaged, defective, or the wrong item was shipped.

• You must contact us within 7 days of receiving your order to be eligible for a return.

• The item must be unused, in its original packaging with the shrink wrap seal intact, and accompanied by proof of purchase

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How to Request a Return

1. Email us at bluevibeserum@yahoo.com with your order number, a description of the issue, and a photo (if applicable).

2. Once your return is approved, we will provide instructions for return shipping.

3. You are responsible for any return shipping costs unless the product was damaged or incorrect.

 

Refunds

• Approved refunds will be processed to your original method of payment within 5–10 business days after we receive the returned item.

• If your refund is delayed or missing, please check with your bank or payment provider before contacting us.

 

Non-Returnable Items

• Used or opened products.

• Sale or promotional items.

• Gift cards.

 

Exchanges

 

Unfortunately, we’re not able to offer product exchanges at this time. Thanks for understanding!

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Question for international shipping:     

Please contact us for international purchases and shipping cost. bluevibeserum@yahoo.com

 

We currently ship to select international destinations.

• Standard International Shipping: 7–21 business days

• Shipping costs and delivery times vary by location and will be calculated when you contact us.

• Customs, duties, and taxes are the responsibility of the customer.

 

If you have any questions or concerns about your order, our customer care team is here to help. Please reach out to bluevibeserum@yahoo.com and we’ll do our best to assist you promptly.